Cyber Crime police in its advisory asked people not to share any bank account or card details with customer care executives, as such information is not required to resolve customers' issues
Hyderabad Cyber Crime Police have issued an advisory asking the public to be wary of fake customer care service numbers on Google. The advisory comes after several instances of people being duped and losing lakhs from their bank accounts were reported. The Cyber Crime police with the Cyberabad Commissionerate said they were receiving numerous complaints of customer care service fraud involving various sites and advertisements on Google. Police found cyber fraudsters posting their advertisements and listing them at the top of the search on the Google platform to cheat the public. The general public searching for the customer care service numbers of various products and services end up calling these numbers that are listed as advertisements.
Police said that the cyber fraudsters hail mostly from Punjab, Haryana, UP, Bihar and Jharkhand. Some fraudsters pretending to be customer care executives convince their victims to part with debit or credit card numbers and UPI PIN numbers. While a few fraudsters get their victims to install remote access applications on the devices enabling them to view and steal sensitive bank details and UPI PINs.
In one instance, a complainant from Kukatpally in Hyderabad called a fake HDFC credit card customer care number listed on Google and lost Rs 1,61,000 from his HDFC bank account. The complainant was facing issues while making a credit card payment of Rs 32,052 through net banking but the amount was not remitted to the credit card account. So the complainant searched for the HDFC credit card customer care number and reached out over the number listed on Google.
Cyber Crime
Hyderabad Cyber Crime Police warn people against Google searching customer care numbers
Cyber Crime police in its advisory asked people not to share any bank account or card details with customer care executives, as such information is not required to resolve customers' issues.
Hyderabad Cyber Crime Police have issued an advisory asking the public to be wary of fake customer care service numbers on Google. The advisory comes after several instances of people being duped and losing lakhs from their bank accounts were reported. The Cyber Crime police with the Cyberabad Commissionerate said they were receiving numerous complaints of customer care service fraud involving various sites and advertisements on Google. Police found cyber fraudsters posting their advertisements and listing them at the top of the search on the Google platform to cheat the public. The general public searching for the customer care service numbers of various products and services end up calling these numbers that are listed as advertisements.
Police said that the cyber fraudsters hail mostly from Punjab, Haryana, UP, Bihar and Jharkhand. Some fraudsters pretending to be customer care executives convince their victims to part with debit or credit card numbers and UPI PIN numbers. While a few fraudsters get their victims to install remote access applications on the devices enabling them to view and steal sensitive bank details and UPI PINs.
In one instance, a complainant from Kukatpally in Hyderabad called a fake HDFC credit card customer care number listed on Google and lost Rs 1,61,000 from his HDFC bank account. The complainant was facing issues while making a credit card payment of Rs 32,052 through net banking but the amount was not remitted to the credit card account. So the complainant searched for the HDFC credit card customer care number and reached out over the number listed on Googl
The fraudster pretending to be a bank executive sought the complainant’s bank account details and asked him to install TeamViewer and QuickSupport app on his mobile phone. After installation, the customer was asked to transfer an amount of Rs 1 to a Google pay account. The unsuspecting customer followed the instructions given by the fraudster and lost his money through 12 transactions. He then approached the police when there was no response from the fake customer care number.
